a couple of weeks ago my 2 year old stood on the cable into the box and yes it pulled out a wire ,most are alright but i can't ring out it seems from my research my cable is an old one not the usual white with different coloured bands mine are solid coloures as it stands number 1 is empty no.2 is brown no.3 is brown but is broken ,4 is green and 5 is blue and there is a loose brown and not sure where it goes its driving me nuts cheers will