Good evening all...
Got a strange one here. Customer had a standalone pir feeding a sec light that 'stopped working'.
when i got there, he stated that the light would come on and not go off. Had a look and found no problems with the connections so went through a basic setup procedure using the sensor set up routine common to most. Hey presto, seemed to be working just fine. came on, went off after set time and so on. left him happy....?
Called later that night, light came on and wouldn't go off! arranged to go back and swap sensors for a new one. Did this and got it working just fine...again. No charge this time customer service etc. Later that night he called again. light won't go off!? Soooooo, went back (again) tonight just as dusk falls and spent 2 hours out in a cold garden with this bloomin light that i cannot for the life of me get to reproduce the same problem. comes on. goes off. several time and sensitivity alterations later, it still does what it should be doing. The customer comes to check for himself and sees the exact same thing. Got a call about 15 mins ago.....
there is no heat source near the sensor, nor other lights etc and he is adamant that nothing has moved in the garden.
Any other ideas would be very welcome as i am out of them myself.
Regards.
Got a strange one here. Customer had a standalone pir feeding a sec light that 'stopped working'.
when i got there, he stated that the light would come on and not go off. Had a look and found no problems with the connections so went through a basic setup procedure using the sensor set up routine common to most. Hey presto, seemed to be working just fine. came on, went off after set time and so on. left him happy....?
Called later that night, light came on and wouldn't go off! arranged to go back and swap sensors for a new one. Did this and got it working just fine...again. No charge this time customer service etc. Later that night he called again. light won't go off!? Soooooo, went back (again) tonight just as dusk falls and spent 2 hours out in a cold garden with this bloomin light that i cannot for the life of me get to reproduce the same problem. comes on. goes off. several time and sensitivity alterations later, it still does what it should be doing. The customer comes to check for himself and sees the exact same thing. Got a call about 15 mins ago.....
there is no heat source near the sensor, nor other lights etc and he is adamant that nothing has moved in the garden.
Any other ideas would be very welcome as i am out of them myself.
Regards.