I am experiencing ongoing loss of pressure after a new combi boiler has been installed.
The boiler company have replaced the 'Heat Exchanger' as they thought it may be at fault because the loss of pressure is greater when the hot water is on as apposed to the central heating which has a more gradual loss of pressure. The boiler company say that it is pipe work leak, on inspection there are no leaks above floor level.
I have read on this forum about the success of using the building insurance's 'Trace and Access' clause to find the leak. I have been in contact with my insurance company who tell me that I have that clause and cover but there has to be (resultant damage, proven damage) and as my description states there is no visible damage then I wouldn't be covered.
The actual wording fro Trace and Access in the building insurance is 'locating the source and subsequent making good of damage' there is nothing to say that there has to be actual visible damage attributed to the cause.
I would be grateful if anyone can tell me if the insurance company interpretation is correct and if anyone has experience of a similar blocking by the insurance company?
I have read on this forum that an insurance company in a similar situation will pay for the cover if there is a leak, if not it is at the owners cost which seems a fairer situation.
Thanks for listening
The boiler company have replaced the 'Heat Exchanger' as they thought it may be at fault because the loss of pressure is greater when the hot water is on as apposed to the central heating which has a more gradual loss of pressure. The boiler company say that it is pipe work leak, on inspection there are no leaks above floor level.
I have read on this forum about the success of using the building insurance's 'Trace and Access' clause to find the leak. I have been in contact with my insurance company who tell me that I have that clause and cover but there has to be (resultant damage, proven damage) and as my description states there is no visible damage then I wouldn't be covered.
The actual wording fro Trace and Access in the building insurance is 'locating the source and subsequent making good of damage' there is nothing to say that there has to be actual visible damage attributed to the cause.
I would be grateful if anyone can tell me if the insurance company interpretation is correct and if anyone has experience of a similar blocking by the insurance company?
I have read on this forum that an insurance company in a similar situation will pay for the cover if there is a leak, if not it is at the owners cost which seems a fairer situation.
Thanks for listening