Has anyone else been conned by a £164 patio door advert in the latest 'just the job' magazine. As the photo shows a complete patio door set - and the size is listed - that is what you expect to get. When i went to buy one i was told it was only for the sliding door part of the set. The rest is seperate and £300 more! I complained to their head office and they more or less told me to bog off. WHAT A CON. This is done just to get you in the store hoping you will spend
B&Q misleading advert
- Thread starter tonyeccles
- Start date
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Its a scandal alright, why not write to your MP?
A
Alarm
Got a copy of the advert?
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To be fair to the OP if the size of the overall set was listed and it didn't specify the rest was separate then the advert was misleading. Possibly deliberately misleading.
I have seen similar adverts in the past where a reasonable person would assume items where included when they are not. For example my local paper contained an advert just last Friday for a patio furniture set with cushions, parasol, chairs, etc, for £99 yet I have been to the store (for something else) and noticed the price is just for the table and the rest is not included. That advert is deliberately misleading.
If the B&Q advert was misleading then the OP should make a written complaint to the store, the head office and when the non-responses come back send them all off with the advert to the ASA and make a formal complaint.
I have seen similar adverts in the past where a reasonable person would assume items where included when they are not. For example my local paper contained an advert just last Friday for a patio furniture set with cushions, parasol, chairs, etc, for £99 yet I have been to the store (for something else) and noticed the price is just for the table and the rest is not included. That advert is deliberately misleading.
If the B&Q advert was misleading then the OP should make a written complaint to the store, the head office and when the non-responses come back send them all off with the advert to the ASA and make a formal complaint.
Joking aside the OP may have a point
The advert implies a patio door set including frame, and it certainly is unusual to advertise just the doors.
The size implies a frame without a cill though
So what exactly were the bits for the extra £300?
The advert implies a patio door set including frame, and it certainly is unusual to advertise just the doors.
The size implies a frame without a cill though
So what exactly were the bits for the extra £300?
A
Alarm
It says "Sliding patio door"
Not much more to say really. A lot of their stuff is advertised like this. Why have trading standards not stepped in before then?
Not much more to say really. A lot of their stuff is advertised like this. Why have trading standards not stepped in before then?
But the width dimension is for both doors?
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