spot on. well said
What price did he give you the last PCB for? And what for the new one?
Ok what about those installers that keep & stock pcbs so as they can repair a boiler on the 1st visit ?? instead of having to order one in that might take a while ?? the pcb may be x amount old, out of guarantee !
Some pcbs may go pear shaped due to the house electrics , variations in voltage at certain times ! thats down to the house electrics or other equipment that maybe installed ?
The customers guarantee is with you the installer not your supplier.
I'm not sure but I don't think you'll be obliged to go back and replace a PCB, parts and labour FOC for up to 12 months. Many of us probably do, but I've not heard that you must. Certainly not the labour. Same as manufacturers don't have to give a guarantee. The sale of goods act deals with fit for purpose (up to 6 years or whatever it is), not guarantees. If guarantees were obligatory, manufactures could not put down clauses, which they do.
Then follows the staement about guarantee not affecting statutory rights. Which seems to infer the guarantee is a voluntary addition on their part.
In the good old days before the internet discount stores, I used to put a 25% mark up on all goods I supplied - not robbery, but insurance for having to replace parts free, while I awaited the credit note from the supplier (and also to cover the extra labour cost).
Now everyone knows where they could have got it at near the price I pay. What happened to list and trade prices? Trade prices were earned through loyalty and volume purchases. Why should someone buying ONE boiler every 10 years get the same price as me buying 4 boilers every month?
Best bet is to let the customer/surfer supply the goods and bill them every time you are on site. It will also teach the so called trade only outlets a lesson, as they have to deal with all the idiot questions, that we as installers/babysitters shield them from.
Bottom line is the customer has a boiler which no longer works, the fault has been traced to a faulty part you installed less than one year ago. The customer couldn't give a monkey's toss about your terms with you supplier or their terms with the manufacturer. He simply has a boiler with a less than a year old to him faulty part and rightly doesn't want to pay for it.
you win some you lose some and every now and again you have your pants pulled down that's business I am afraid
Bottom line is the customer has a boiler which no longer works, the fault has been traced to a faulty part you installed less than one year ago. The customer couldn't give a monkey's toss about your terms with you supplier or their terms with the manufacturer. He simply has a boiler with a less than a year old to him faulty part and rightly doesn't want to pay for it.
you win some you lose some and every now and again you have your pants pulled down that's business I am afraid
Thats why we should be charging "proper" rates and making the difference between trade and retail, not charging customers the price we paid for it and
stupid £10.00 per hour rates like so me other ****.
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