Hi.
I have a problem and do not know where to start. I was greeted home to discover, that the local police had forced entry into my flat to let a council plumber turn off my water, because a burst pipe had flooded the flat below. I own my flat, which is over the top of a local council flat.
I have some insurance which cover water pipes via the British Gas. These were called and they tried to locate the leak. They ripped out the floor covering and lifted a couple of floor boards. However, they found the leak is somewhere underneath the shower base, which is all nicely sealed to the floor and the shower cubicle. From there on they said they could not continue with the work, as it was not covered by the policy to strip out the shower to gain access to the pipe. So for now, they have capped the supply leading to the busted pipe.
Hence, at least i have a toilet and cold running water in my kitchen. No hot water as the same busted pipe feeds the boiler.
I phoned my other insurance company to see if my contents insurance covered any of the equipment such as the shower or flooring, but was told NO.
My building insurance also said that showers were not covered.
Am i stuck with this expense and all the work that's needed to rectify the problem? Also what about all the damage done downstairs and there is quite a lot of it. Electrics/Ceilings/Floors, all got a very good soaking.
Can anyone help/advise me on what steps to take. Many thanks.
I have a problem and do not know where to start. I was greeted home to discover, that the local police had forced entry into my flat to let a council plumber turn off my water, because a burst pipe had flooded the flat below. I own my flat, which is over the top of a local council flat.
I have some insurance which cover water pipes via the British Gas. These were called and they tried to locate the leak. They ripped out the floor covering and lifted a couple of floor boards. However, they found the leak is somewhere underneath the shower base, which is all nicely sealed to the floor and the shower cubicle. From there on they said they could not continue with the work, as it was not covered by the policy to strip out the shower to gain access to the pipe. So for now, they have capped the supply leading to the busted pipe.
Hence, at least i have a toilet and cold running water in my kitchen. No hot water as the same busted pipe feeds the boiler.
I phoned my other insurance company to see if my contents insurance covered any of the equipment such as the shower or flooring, but was told NO.
My building insurance also said that showers were not covered.
Am i stuck with this expense and all the work that's needed to rectify the problem? Also what about all the damage done downstairs and there is quite a lot of it. Electrics/Ceilings/Floors, all got a very good soaking.
Can anyone help/advise me on what steps to take. Many thanks.