Hi Dave.. I promise you that is all they are doing. One man, One day job and it is going into my airing cupboard. We are lead to believe that the customer is allocated £2700 no, it must be for Warm front to run their offices and overheads etc. I checked up on the price of that boiler and it is £660, what comes out of the £2700 is the piping and fittings, plus the contractors wages for that day. I only have four radiators and they will not supply a fifth.. that's down to me. They do not supply central heating, only upgrade/update your old boiler system. Friends of mine have already had theirs installed, some are ok with it, a couple have had the men back umpteen times. When you say Warm front don't just fit Ideal, do you know this for fact? There appears to be no challenging them either, the contractors allocated to this area are called Iguana and although I have had to pay up front, Warm front/Iguana do not get their money from the Gov.until the work is completed. They can hold onto my money until it suits them to come and fit the boiler and I have been told it could be up to 6 weeks. So yes some one is taking the cream off the top and the Gov. are getting a pat on the back for giving the impression that they are helping those who need it most. I know it is wrong and you know it is wrong but it is not negotiable. Kathie