Trying to help a friend with this issue. Computer is a Dell Dimension desktop, OS is XP Home.
The machine only has one drive which is a CD/DVD rewriter combo. Since yesterday the drive will not recognise CDs. (eg, he tries to run a program which requires the CD to be inserted, but the program reports that the CD is not there. Also, when clicking on the drive in "My computer" with a known good data disc, it shows up as there being nothing on the CD.)
Oddly, it does recognise and play DVDs.
I would be inclined to think it's a hardware fault, however my friend thinks it might be linked to the following event:
His partner bought and tried to install a game which was intended for windows 95/98. He recalls the installation saying that to make it work with XP it was neccessary to alter some settings. Unfortunately he's not too good with computers and can't remember what it was he did.
I have already talked him through firstly updating the driver (but windows reported that there was no closer match than the currently installed one), next we uninstalled the drive completely and rebooted for windows to redetect it (which it did, but still won't read CDs).
Any suggestions what to try next?
The machine only has one drive which is a CD/DVD rewriter combo. Since yesterday the drive will not recognise CDs. (eg, he tries to run a program which requires the CD to be inserted, but the program reports that the CD is not there. Also, when clicking on the drive in "My computer" with a known good data disc, it shows up as there being nothing on the CD.)
Oddly, it does recognise and play DVDs.
I would be inclined to think it's a hardware fault, however my friend thinks it might be linked to the following event:
His partner bought and tried to install a game which was intended for windows 95/98. He recalls the installation saying that to make it work with XP it was neccessary to alter some settings. Unfortunately he's not too good with computers and can't remember what it was he did.
I have already talked him through firstly updating the driver (but windows reported that there was no closer match than the currently installed one), next we uninstalled the drive completely and rebooted for windows to redetect it (which it did, but still won't read CDs).
Any suggestions what to try next?