- Joined
- 1 Sep 2009
- Messages
- 96
- Reaction score
- 2
- Country
Would appreciate some advice on how to deal with an estate agent!
My mum is selling her property but the agent has made a few errors, more than a few but not listed them all.
The listing heading is lacking some detail and also not correct.
The main text seems to be in order. I should note that at least on their own website the main body text is not searched so having the correct details there doesn't find the property when conducting a specific property type search!
Their own website keeps crashing, sometimes straight away, or after running a few searches.
So even searches that work one minute can fail the next minute.
They have done a worse job on their website with the listing because you can't easily find the property.
They have also got my mother to sign a 16 week contract which I think is way too long.
Note. They have been told about the errors but said the property was listed correctly, which is 100% wrong.
Can someone also tell me the difference between sole agent and sole selling rights?
I assume sole agent means you can sell the property yourself without the agent and they can't try and grab the fee?
I was willing to give the agent a 2nd chance to fix things, but as there have been no viewings I think part of this is down to the lack of care in the listing, also no plan included in the listing and one handed to my mother from the agent also has important mistakes so you couldn't use it anyway!
I have spoken to the ombudsmen, but you have to formally complain to the agent first, but they did say they would look into a case like this if it came there way!!
Thanx for any advice before I get in touch with the estate agent to try and resolve.
My mum is selling her property but the agent has made a few errors, more than a few but not listed them all.
The listing heading is lacking some detail and also not correct.
The main text seems to be in order. I should note that at least on their own website the main body text is not searched so having the correct details there doesn't find the property when conducting a specific property type search!
Their own website keeps crashing, sometimes straight away, or after running a few searches.
So even searches that work one minute can fail the next minute.
They have done a worse job on their website with the listing because you can't easily find the property.
They have also got my mother to sign a 16 week contract which I think is way too long.
- As it's still within 14 days of signing can you back-out because you're not happy with the various errors they have made?
- Either for cooling off period or breach of contract?
Note. They have been told about the errors but said the property was listed correctly, which is 100% wrong.
Can someone also tell me the difference between sole agent and sole selling rights?
I assume sole agent means you can sell the property yourself without the agent and they can't try and grab the fee?
I was willing to give the agent a 2nd chance to fix things, but as there have been no viewings I think part of this is down to the lack of care in the listing, also no plan included in the listing and one handed to my mother from the agent also has important mistakes so you couldn't use it anyway!
I have spoken to the ombudsmen, but you have to formally complain to the agent first, but they did say they would look into a case like this if it came there way!!
Thanx for any advice before I get in touch with the estate agent to try and resolve.