I was booked to install a gas fire this morning. Upon arrival at the property, I asked for the manufacturers instructions (as I always do). I read that this was a flueless fire, designed to be sited in an existing fireplace but that it required dedicated ventilation of 100cm2.
So, searching the room, I found no vent and stated to the customer that I was not willing to install the fire until this had been remedied. I also had a look at the intended site for the fire and upon measuring it up, rather a lot of extra work is required in order for the installation to meet current regulations.
The customer was upset that the fire could not be put into use today, but has accepted my quote for the work required and has booked me in to carry out the complete job.
She was a bit upset at the cost but after a little chat about the safety aspects, I think I persuaded her that it was worth getting it done properly.
I am sure that people just expect things to happen as if by magic and be able to pay buttons for it
So, searching the room, I found no vent and stated to the customer that I was not willing to install the fire until this had been remedied. I also had a look at the intended site for the fire and upon measuring it up, rather a lot of extra work is required in order for the installation to meet current regulations.
The customer was upset that the fire could not be put into use today, but has accepted my quote for the work required and has booked me in to carry out the complete job.
She was a bit upset at the cost but after a little chat about the safety aspects, I think I persuaded her that it was worth getting it done properly.
I am sure that people just expect things to happen as if by magic and be able to pay buttons for it