Around 6 months ago I got smart meters installed for gas and electric. All was well as EON was automatically reading the meters but few month ago I changed suppliers and they can't read the meters automatically. I don't have a problem with sending the readings but there is a problem with gas readings.
My gas reading on the meter shows something like this: 001343.98
Eon have been charging me as 00134 = 134 units used (which is right).
The new supplier only has 5 boxes for the gas reading, which would mean I ignore the 6th digit (3) before the decimal.
But their customer service people were telling me to ignore digits after the decimal and ignore zeros in the start. which would mean a reading of 1343 units instead of 134 units.
Can anyone tell if there is a proper way of reading these meters, It's a Liberty EG4v (Secure).
My gas reading on the meter shows something like this: 001343.98
Eon have been charging me as 00134 = 134 units used (which is right).
The new supplier only has 5 boxes for the gas reading, which would mean I ignore the 6th digit (3) before the decimal.
But their customer service people were telling me to ignore digits after the decimal and ignore zeros in the start. which would mean a reading of 1343 units instead of 134 units.
Can anyone tell if there is a proper way of reading these meters, It's a Liberty EG4v (Secure).