Hi
I hope this is the right/ok place to ask for help with this.
Last October we used a firm to carry out work to our property: install new gas cooker and move a boiler further into the understairs cupboard.
I am now in a dispute with the firm who are requesting full settlement of the outstanding invoice. However, there are several aspects of the work that were either not completed or not done to a good standard.
- boiler was re-filled with fresh water with no inhibitor
- earth bonding from the CU was not done
- external flue has been positioned close to 2 windows so that the steam either enters the open windows or steams them up when shut (the external flue was previously fitted by British Gas who ran the pipe all the way to the end of the house, unsightly but kept the steam away from us and neighbours)
- the boiler blowout pipe is fitted using a plastic join which allows it to swivel 360 degrees (again, BG had originally fitted this using a hooked copper pipe)
- the motar used to fill the flue was not filled correctly and has now cracked badly
- all old external fittings were just left hanging off the external wall
- new electric cabling was left without conduit and just hangs of the internal wall
- this week we found a gas leak on the new tail pipe leading to cooker. I phoned the firm and them came out quickly to replace but have now added an additional charge/invoice for this!
The engineer told me on completion that the firm would send out an engineer to complete some of this work (inhibitor, conduit, earth bonding) but this never happened. Instead, they are requesting full payment before they finish off the work, despite a polite email and telephone call from me.
I have now written a letter enclosing a cheque for half the outstanding amount.
My main question for you guys is this: the lack of inhibitor is a major concern to me. The boiler is a modern condenser combi type but has now been running for several months without inhibitor. Is this going to require a flush out? Should I now be requesting this from the firm who carried out the work? I don't have the money to ask another engineer to do it...but it could be causing damage to the system?
I'm just looking for any advice on this matter.
Many thanks
I hope this is the right/ok place to ask for help with this.
Last October we used a firm to carry out work to our property: install new gas cooker and move a boiler further into the understairs cupboard.
I am now in a dispute with the firm who are requesting full settlement of the outstanding invoice. However, there are several aspects of the work that were either not completed or not done to a good standard.
- boiler was re-filled with fresh water with no inhibitor
- earth bonding from the CU was not done
- external flue has been positioned close to 2 windows so that the steam either enters the open windows or steams them up when shut (the external flue was previously fitted by British Gas who ran the pipe all the way to the end of the house, unsightly but kept the steam away from us and neighbours)
- the boiler blowout pipe is fitted using a plastic join which allows it to swivel 360 degrees (again, BG had originally fitted this using a hooked copper pipe)
- the motar used to fill the flue was not filled correctly and has now cracked badly
- all old external fittings were just left hanging off the external wall
- new electric cabling was left without conduit and just hangs of the internal wall
- this week we found a gas leak on the new tail pipe leading to cooker. I phoned the firm and them came out quickly to replace but have now added an additional charge/invoice for this!
The engineer told me on completion that the firm would send out an engineer to complete some of this work (inhibitor, conduit, earth bonding) but this never happened. Instead, they are requesting full payment before they finish off the work, despite a polite email and telephone call from me.
I have now written a letter enclosing a cheque for half the outstanding amount.
My main question for you guys is this: the lack of inhibitor is a major concern to me. The boiler is a modern condenser combi type but has now been running for several months without inhibitor. Is this going to require a flush out? Should I now be requesting this from the firm who carried out the work? I don't have the money to ask another engineer to do it...but it could be causing damage to the system?
I'm just looking for any advice on this matter.
Many thanks