Hi guys, new here but came to ask about my cuurent situation;
I have had a Ideal boiler (not sure what model right now, since is not stated on boiler anywhere and need to dig out the original install paper work etc), which has been covered by a homeserve/ideal extended warranty and breakdown plan for the past few months.
I have had work carried out on it 2 times in all, once they replaced something, the other time they adjusted stuff to do with water pressure etc.
Now recently (last week) the boiler packed up working alltogether, so phoned them to have a look, they came out, guy said heat exchanger was leaking and would need a new one, ordered we waited a week with no heating or hot water! Today he turns up, takes out old heat exchanger, turns round to my mom and says you need a new boiler then ran off after applying a warning sticker not to use boiler as it was dangerous...
I hear about this when I get home and phone ideal, they start to claim the engineer discovered rust on the gas inlet rivets and a hole in the combustion chamber which makes my boiler a risk of explosion and deadly to use, they say the damage is not covered by my plan (even though the plan says unlimited call out, parts and labour...) and they need to sell me a new boiler for the reduced price of £680... Seriously? The boiler is less then 6 years old and paid over £1000 for it! (cost £500 to install it also).
I do not fancy forking out £600+ pounds on a new boiler unless absolutely necessary as I cannot afford it right now, but if I did fork out, am sure I would never buy Ideal again. So my question to your guys is;
Can the hole in the combustion chamber be fixed? Is the hole a serious risk if the exchanger is just replaced and left to run as before? (as I am assuming has been running for a while now with a hole in chamber). Will my boiler room extension blow up? If it did would insurance even consider paying out lol.
I will dig out paper work and tell you exact boiler model, if I cannot find that, I will post a picture of the boiler instead.
Cheers and hopefully there will be some helpful soul in here who can point me in the direction of what I can do to repair this boiler and hopefully any local qualified people to do the fix.
I have had a Ideal boiler (not sure what model right now, since is not stated on boiler anywhere and need to dig out the original install paper work etc), which has been covered by a homeserve/ideal extended warranty and breakdown plan for the past few months.
I have had work carried out on it 2 times in all, once they replaced something, the other time they adjusted stuff to do with water pressure etc.
Now recently (last week) the boiler packed up working alltogether, so phoned them to have a look, they came out, guy said heat exchanger was leaking and would need a new one, ordered we waited a week with no heating or hot water! Today he turns up, takes out old heat exchanger, turns round to my mom and says you need a new boiler then ran off after applying a warning sticker not to use boiler as it was dangerous...
I hear about this when I get home and phone ideal, they start to claim the engineer discovered rust on the gas inlet rivets and a hole in the combustion chamber which makes my boiler a risk of explosion and deadly to use, they say the damage is not covered by my plan (even though the plan says unlimited call out, parts and labour...) and they need to sell me a new boiler for the reduced price of £680... Seriously? The boiler is less then 6 years old and paid over £1000 for it! (cost £500 to install it also).
I do not fancy forking out £600+ pounds on a new boiler unless absolutely necessary as I cannot afford it right now, but if I did fork out, am sure I would never buy Ideal again. So my question to your guys is;
Can the hole in the combustion chamber be fixed? Is the hole a serious risk if the exchanger is just replaced and left to run as before? (as I am assuming has been running for a while now with a hole in chamber). Will my boiler room extension blow up? If it did would insurance even consider paying out lol.
I will dig out paper work and tell you exact boiler model, if I cannot find that, I will post a picture of the boiler instead.
Cheers and hopefully there will be some helpful soul in here who can point me in the direction of what I can do to repair this boiler and hopefully any local qualified people to do the fix.