British Gas installed a Worcester Greenstar 24i/28i junior combi boiler in my kitchen in April. When I run the water it heats up quickly but takes a long time to come out hot in the sink. I found out that this was because they attached it to the existing pipework, so the heated water goes from the boiler to an upstairs bedroom, along the upstairs floor, then comes down pipes on the other side of the kitchen, under the kitchen floor and then out of the kitchen tap. The boiler is right next to the sink yet I have to fill a whole washing up bowl with water before it begins to be hot. The same problem occurs when I run a bath even though the boiler is mounted on the dividing wall between the kitchen and the bathroom.
I called out the site engineer who explained that this was standard practice with old terraced houses like mine. He explained that it would be possible to connect the boiler directly to the sink and the bathroom but this would be an extra day's work which I would have to pay for.
The way they have done this doesn't seem very ecological or economical to me. Is it true that this is "normal practice"? Does anyone think that I should try and get British Gas to put it right? It cost me nearly £5K to get this work done in the first place....
I called out the site engineer who explained that this was standard practice with old terraced houses like mine. He explained that it would be possible to connect the boiler directly to the sink and the bathroom but this would be an extra day's work which I would have to pay for.
The way they have done this doesn't seem very ecological or economical to me. Is it true that this is "normal practice"? Does anyone think that I should try and get British Gas to put it right? It cost me nearly £5K to get this work done in the first place....