I had a new condensing boiler fitted. The installer was a seemingly reputable local firm, an installer approved by the manufacturer which leads to the long guarantee.
The installer company boss said he would issue a certificate after I paid for it. I paid shortly after completion. He did not issue a certificate or anything, and I have not had any letter from the maker or local authority or anyone else who might need to have been notified. I have reminded the installer without effect. I believe the installer to have suffered a recent downturn in business.
Is he under an obligation to issue anything?
Will the maker honour the guarantee if not?
The installer company boss said he would issue a certificate after I paid for it. I paid shortly after completion. He did not issue a certificate or anything, and I have not had any letter from the maker or local authority or anyone else who might need to have been notified. I have reminded the installer without effect. I believe the installer to have suffered a recent downturn in business.
Is he under an obligation to issue anything?
Will the maker honour the guarantee if not?