Hi
Has anyone else had any problems with an Optimax 25S boiler. We have had nothing but problems - the latest is both circuit boards failing. Is this normal? What would cause it? Can I do anything to stop it happening again?
Also, just keen to pass on to anyone considering an Optimax boiler how poor the customer service is if you end up having to use it. The call centre guys tried to help but have utterly inflexible systems that are slow and totally reminiscent of 'computer says no' and if you think getting through to senior personnel would help think again. I ended up being told it was all my fault that a part was ordered wrong twice - I didn't get invovled with identifying the part, Ferroli's service agent did - and then being told I, the customer, was costing them money!
Has anyone else had any problems with an Optimax 25S boiler. We have had nothing but problems - the latest is both circuit boards failing. Is this normal? What would cause it? Can I do anything to stop it happening again?
Also, just keen to pass on to anyone considering an Optimax boiler how poor the customer service is if you end up having to use it. The call centre guys tried to help but have utterly inflexible systems that are slow and totally reminiscent of 'computer says no' and if you think getting through to senior personnel would help think again. I ended up being told it was all my fault that a part was ordered wrong twice - I didn't get invovled with identifying the part, Ferroli's service agent did - and then being told I, the customer, was costing them money!