Help please!
We were fitting a new carpet last night and managed to put a screw through the telephone cable and now the phones are not working.
The main phone is connected to an old style BT socket and an extension cable runs from this to the upstairs phone. It is this extension cable that is damaged but neither phone is working and, as the extension is hard wired into the BT box, I am not sure how to repair/replace it.
Is it safe to work on the cable when it is still connected to the incoming line??? I have extended phone cables in the past but these have all been of the 'plug in' type where they can be disconnected from the supply while I work on them.
I am reluctant to pay BT to repair the damage if it is something I can sort out myself - particularly with xmas coming up money is a bit tight to say the least!!!
Any help will be much appreciated.
We were fitting a new carpet last night and managed to put a screw through the telephone cable and now the phones are not working.
The main phone is connected to an old style BT socket and an extension cable runs from this to the upstairs phone. It is this extension cable that is damaged but neither phone is working and, as the extension is hard wired into the BT box, I am not sure how to repair/replace it.
Is it safe to work on the cable when it is still connected to the incoming line??? I have extended phone cables in the past but these have all been of the 'plug in' type where they can be disconnected from the supply while I work on them.
I am reluctant to pay BT to repair the damage if it is something I can sort out myself - particularly with xmas coming up money is a bit tight to say the least!!!
Any help will be much appreciated.