Telecom Connect

[Tony Paterson]

Hi after some help. When I set the full alarm via the app, when the kids get home opening the front door it sets the alarm off before they can disarm via the keypad . If I set via the keypad all works as it should. Entry and exit. Ant help appreciated

 

[sparkymarka]

Are you part setting it on the app ?

 

[secureiam]

sounds like your setting differently.

So what circle is full red, organge or green is on your app when you use that to set.

 

[secureiam]

what does it say in the event log. bet me to it on part set .......

 

[sparkymarka]

How does auto part behave work on the app ? As it doesn’t see the entry exit door open and close ?

 

[secureiam]

No idea never tried it, seems a little pointless on the app to be using auto part arm.

Consultation of the event log should get an answer to what is going on

 

[Tony Paterson]

Hi all, I am setting red full alarm on the app as the part alarm is night mode I didn’t set the alarms functions up. When I set the full alarm on the app the display bar show part alarm?Will set the alarm later via the app and enter the house to consult the log on wintex to see what it says.

thanks for the repies

 

[sparkymarka]

Who installed / programmed the system ?

 

[Tony Paterson]

Nor sue it was installed already when I purchased the house, I just added the smartcom etc

 

[sparkymarka]

So you have access to engineer mode ?

 

[sparkymarka]

If so eng code , area programming , yes , scroll to area options , yes auto part arm ….what does it say ?

 

[Tony Paterson]

Auto stay alarm A

 

[Tony Paterson]

I have looked at the event log and even though I set the alarm to full on the app it’s setting as remote part 1 armed, remote part 1 armed

 

[sparkymarka]

That’s why, it thinks you are doing automatic part arm …..so example you set the system from the keypad it starts part setting ….it sees the exit door open so knows you are going out and changes to full set ….when you set by app it’s not seeing the door …..well that’s my look on it

 

[Tony Paterson]

Thanks for the reply, when setting on the keypad it’s definitely a full alarm and exit door is still shut when setting the alarm, and the alarm didn’t go off when I return. The app is definitely setting as part even though I’m pressing the full alarm. Stuck on how to rectify this.