We moved into a house 4 years ago. There was a veritas alarm already fitted. We were given the number but no instructions/manuals so not sure which model we have.
We have used the alarm daily for the last 4 years. We had a power cut 6-8 weeks ago where while the power was off the alarm periodically kept sounding but once the power was back on there were no problems.
We had another power cut yesterday. Power was off for approx. 4-5 hours. Alarm was periodically sounding inside but not outside. Power came back on, alarm bleeped a number of times and then stopped. I can only assume that the alarm armed itself as when I got up to my little boy in the early hours the alarm went off inside and outside but would not accept our code to deactivate. In the end my husband flicked the fuse off in the main fuse box which made no difference and disconnected the battery. Having googled it we have replaced the battery but now seem to have a new problem.
The exit tone time has reset to default of 30 seconds and despite trying to reset I have been unable to shorten it.
Also we are able to arm the system with our own number but it will only accept 4321 to disarm. We have tried to reset our own number but on following the instructions all the led's are supposed to light and they don't.
Any help would be appreciated as we have already paid £35 for a new battery and our UPVC door also broke today and its cost £60 to get that repaired so could without calling out an engineer.
We have used the alarm daily for the last 4 years. We had a power cut 6-8 weeks ago where while the power was off the alarm periodically kept sounding but once the power was back on there were no problems.
We had another power cut yesterday. Power was off for approx. 4-5 hours. Alarm was periodically sounding inside but not outside. Power came back on, alarm bleeped a number of times and then stopped. I can only assume that the alarm armed itself as when I got up to my little boy in the early hours the alarm went off inside and outside but would not accept our code to deactivate. In the end my husband flicked the fuse off in the main fuse box which made no difference and disconnected the battery. Having googled it we have replaced the battery but now seem to have a new problem.
The exit tone time has reset to default of 30 seconds and despite trying to reset I have been unable to shorten it.
Also we are able to arm the system with our own number but it will only accept 4321 to disarm. We have tried to reset our own number but on following the instructions all the led's are supposed to light and they don't.
Any help would be appreciated as we have already paid £35 for a new battery and our UPVC door also broke today and its cost £60 to get that repaired so could without calling out an engineer.