I had a new WB 37cdi combi fitted in May 2012, complete with a Salus ST620WBC RF controller.
The boiler and CH is coming on randomly without the Salus calling for heat, typically during the afternoon and early hours of the morning.I was advised that the frost stat on the boiler is responsible,being set at 9 degrees C.However,it comes on when the temperature at the boiler and outside is well above this.
The WB engineer visited and refused to carry out any fault finding because he said that he had been instructed (he showed me the e-mail from WB) to remove the "offending" unit. When I pointed out that boiler and controller were my property and that in the asbence of a cover plate the boiler would be unsafe he backed down,packed his kit and left.
I since received an invoice (no charge) which reads.
"Customer has Salus plug in controls fitted,advised controls not tested by WB and should be removed".
So I am left with a 6 month old boiler which I suspect has a faulty frost stat and WB who refuse to even examine it while the Salus is fitted.
Am I alone in this?,can anyone advise my next course of action.
Thanks
The boiler and CH is coming on randomly without the Salus calling for heat, typically during the afternoon and early hours of the morning.I was advised that the frost stat on the boiler is responsible,being set at 9 degrees C.However,it comes on when the temperature at the boiler and outside is well above this.
The WB engineer visited and refused to carry out any fault finding because he said that he had been instructed (he showed me the e-mail from WB) to remove the "offending" unit. When I pointed out that boiler and controller were my property and that in the asbence of a cover plate the boiler would be unsafe he backed down,packed his kit and left.
I since received an invoice (no charge) which reads.
"Customer has Salus plug in controls fitted,advised controls not tested by WB and should be removed".
So I am left with a 6 month old boiler which I suspect has a faulty frost stat and WB who refuse to even examine it while the Salus is fitted.
Am I alone in this?,can anyone advise my next course of action.
Thanks