Yale Premium Alarm HSA6400 - Dialler difficulties

[yaleguy3]

Before you do a factory reste and just to test the phone connection have you tried controlling the system using your mobile.

ie remotely operating your alarm.

1 Dial the phone number associated with the Control

Panel ( usually your home land line).

2 Hang up on the first ring.

3 Wait 5-10 seconds.

4 Dial the number again.

5 The control unit will now answer the call you

Will hear a beep. (If not repeat the above)

6 Enter your alarm PIN Code within 3 seconds.

7 If the PIN code is correct, you will hear another

beep you are now connected to your alarm.




Once connected the following apply

Press 2 This will arm the system

Press 3 To disarm the system.

Press 5 Check the system status. Long single

beep for Away Armed, two beeps for

Disarmed and three beeps for Home Armed.

Press 7 Siren on.

Press 8 Siren off.

Press 9 or 0 Disconnect.

• Remember to press 9 or 0 before you hang up, or

the control unit will hang up automatically after 30

seconds.

 

[rennien]

Finally cracked it and everything works fine. I changed the telephone cable and that seems to have solved the problem. Thanks to all of you who kindly helped so much. I am sure that the many tips you gave me will help others.

 

[Eckgemmell]

I know I'm resurrecting a very old thread but this just helped me with my Yale alarm. I couldn't work out why it wouldn't dial and replacing the phone cable solved it. So thanks!
Not sure if Yale have a problem with their cables.

 

[Rizziah]

Thanks again to all of you. The numbers are correct, that was my first idea as I though the problem may have been dialing my mobile, but I entered both a mobile and landline and then dialed them separately. I am coming to the conclusion that I will try a factory reset and start again. If that does not work then I can only think that the fault must be with the control unit.

I am currently having the same problem with my unit.
It used to work perfectly and I have only noticed that it isn't actually dialing out anymore. I have sent out many test signals, and stupidly last night reset the whole panel. So now I have to climb up a ladder and 're-learn' the siren!! Anyway, the panel still isn't dialing out...I have no idea why?
Did you work out what was wrong with yours...I know it was a long time ago....
pretty please

 

[Eckgemmell]

My problem was the phone cable supplied with the alarm. I attached a different one and the problem was solved.

 

[Rizziah]

My problem was the phone cable supplied with the alarm. I attached a different one and the problem was solved.

Thanks so much for your quick reply.
I tried it with the telephone cable that I knew was working, it didn't work.
Did you have to buy a special one?

 

[Eckgemmell]

No it was a normal one I had lying around.

 

[Rizziah]

No it was a normal one I had lying around.

oh poopy....thanks anyway
I've tried to email yale and I guess i'll have to wait for their reply.

 

[JohnD]

you have recorded the address and messages, haven't you? It will not dial out if it has nothing to say.

 

[Rizziah]

you have recorded the address and messages, haven't you? It will not dial out if it has nothing to say.

Yes I did thanks.