I`m starting with Brish Gas in a few weeks, as a service engineer. Any BG engineers out there wish to offer any advice for a newby
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Yes, take your time to learn the procedures by heart on the job before you are expected to meet targets, it is the only opportunity you will get. Be nice to your qae, he can make your life heaven or hell for the first couple of years.
I know nothing about BG, but stick to doing the job right, don't cut corners and don't be pressurised by targets and bonus etc.
At the end of the day YOU know if what you are doing is right and moral.
There are lots of good BG guys out there, don't get disheartened by the stories of the c r a p few
At the end of the day YOU know if what you are doing is right and moral.
There are lots of good BG guys out there, don't get disheartened by the stories of the c r a p few
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hey welcome to the club.
are you starting as a trainee/apprentice or have you done gas work before?
as said before, no matter how easy a job is, stop and look at the boiler, learn there sequences etc etc so you know how there meant to work when there ok.
dont skimp on soing your saftey checks/ electrical ones + ncs's etc, your QAE will know when he sees you if youve been doing them regularly by how you act with him.
Dont fill the van with petrol
are you starting as a trainee/apprentice or have you done gas work before?
as said before, no matter how easy a job is, stop and look at the boiler, learn there sequences etc etc so you know how there meant to work when there ok.
dont skimp on soing your saftey checks/ electrical ones + ncs's etc, your QAE will know when he sees you if youve been doing them regularly by how you act with him.
Dont fill the van with petrol
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jus take it easy and dont try to do too much, wen ya jus startin gives ya chance to take in more about how the appliances work without having to rush to meet targets.. oh and look for common faults, some faults with certain appliances can be repetitive!
are you qualified or are you starting as an apprentice? im a BG installation engineer whatever people say on here about us isnt always true. as SGM said make sure you just follow your sequences and do everything properly
another one who's going to promise the world to customers and give nothing.
why not it's true.
how ya cum to that opinion then?
oops *how ya come to tht opinion then?* wudnt let me type c u m!
Have a customer on BG contract (I just do the LGSR) that needed a sticking diverter swapping on an Alpha 240. So far 7 visits and still counting. Last time, they left it with the boiler not modulating and silicon sealant emerging from every joint they distubed (including the filling loop 1/4 valve). Tenants and landlord very ****ed off. 8th vist was due last Friday but still not working properly (I even told them the exact problem)
No LGSR until they sort it though.
I think the record round here is 9 visits to sort out a leaking SD. Its as though they have a policy of "wearing" the customer down to the point they finally acept a new boiler install at a vastly inflated price (including the usual sweetners how kind of them ).
No LGSR until they sort it though.
I think the record round here is 9 visits to sort out a leaking SD. Its as though they have a policy of "wearing" the customer down to the point they finally acept a new boiler install at a vastly inflated price (including the usual sweetners how kind of them
).
the majority of bg customers are happy with the service! and i get told this regular!! i cant see any of the lads i work with doing anything like that, of course they may be 1 or 2 bad un's knocking around in every company tho..
if it just needed a diverter fitting why do ya then say it wasn't modulating?
if it just needed a diverter fitting why do ya then say it wasn't modulating?
Main thing is work safe you are given all the tools and training to do so.
Tell the customer what you have done and what you are going to do, leave and explain paperwork it avoids confusion like the threads on here where people think they have been told they have to have a new boiler.
Remember the customer pays us money for this cover and work how you would expect someone to work, some customers this is a big monthly commitmant so give them the service they deserve.
Take in all the training I honestly belive you will not get better training and time to develop like this in any other company.
Tell the customer what you have done and what you are going to do, leave and explain paperwork it avoids confusion like the threads on here where people think they have been told they have to have a new boiler.
Remember the customer pays us money for this cover and work how you would expect someone to work, some customers this is a big monthly commitmant so give them the service they deserve.
Take in all the training I honestly belive you will not get better training and time to develop like this in any other company.
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