Recent content by Alphamoon

Thanks, I'll see if I can find it in the manual and have a read-up on it.

How do you silence the alarm (main siren and internal) when you need to take the lid and internal cover off an Odyssey bell box. I would have thought that either a master code or engineer’s code would shut it up, but no, it doesn’t. I’ve recently installed my PE24 with Smartcom and it's all...

@secureiam Thanks for the info and help. Texecom's tech support and Cloud team have gone in and fixed the issue for me. It's all working fine this morning. I have to say that I found Texecom support to be superb and lightning-fast. Result! :-)

I'm having the exact same issue. I have a new DIY cloud account so I have my Installer ID, and I can generate an app code from the panel. When I login into the app and enter all of these details along with either the master or standard panel code. I get access to panel denied. can you give any...