Recent content by amcand

Not too bothered about the wireless zones that won't delete I've just set them to not used. The wired and wireless zones I actually want are all set up and working. All codes are back to what they were before the default. Will contact Risco anyway they must be able to offer some technical support.

I've got a valid subscription, app was working before I defaulted.

Managed to default the system today, with mixed results. Unknown wireless zones 4 & 29 still present and won't delete. Successfully configured all other zones and confirmed to be functioning via walk test. No system faults reported. However unable to arm group A, just get a beep every time...

That's what I was hoping. I'm in Sheffield. Thanks for your help.

The app is just the standard annual subscription Risco App downloaded through App Store or Google Play etc. I'm not using the CS software as I'm not a registered installer and don't have access to it.

My thinking was that something has obvioulsy occurred to cause the config loss. There are two unknown wireless devices assigned to Zone 4 & 29 which will not delete because there is no communication. It seems like corruption. Defaulting the unit at least gives me a blank page to start from...

The app shows the panel as being online. It's the same when I log in to risco cloud on the web. I might try a default and see if that changed anything. Do i need to configure wired zones anywhere other than in the zones menu?

So what happened was I armed the system and left the house via the usual entry/exit route, a few seconds later the siren went off. I disarmed and tried again with the same thing happening. I checked event history in the app it showed system battery low. Tested the battery and it was down to 10v...

I recently had to replace the internal battery and also had the power supply fail. The upshot is that the panel has lost its config. I have set up wired zones 1-5 and wireless zones 6 & 7. Now when I open the cloud app there are no detectors displayed as there were before, any ideas why? Have I...