Recent content by Ddiddy55

Hi secureiam......thanks for your responses. Thanks to your post I looked at the arc setting and although it was set correctly to texecom l, I disabled it and then reenabled it. I was turn able to generate a code. The one other issue ive had is that I have a wifi booster which was affected the...

I assume the smartcom won't establish a connection to the cloud until I connect the smartcom unit to the panel via the keypad ? Thank you

Thanks for the response . It was working previously on the same router. I had to disabled a combined 2and5g signals. It's version 4. I know it works I'm just clearly doing something wrong despite following the steps in the smartcom guide.

Ok so I'm a step further now. I've managed to set the comm 1 to smartcom and Comm 2 to commip, but I am now getting incorrect call config terminated when I click on texecom connect app. Could it be my Vodafone router? Thanks

Hi all, I've logged in as master user but can't see the "Enable Texecom Connect App' listed on the keypad. The smartcom is connected to the cloud. 1 st light blinking and second light fixed. Am I missing something on why this isn't appearing? Thank you

Thanks Secureiam. Sadly the fault never goes away after an engineers reset (which i assume is adding engineers code then pressing reset?) As soon as I reset it on the keypad a new one appears. I've powercycled the smart.com too. The smartcom has a wifi connection but flashes on cloud...

Hi all, wondering anybody can help please. I have a smartcom with texecom elite panel. The keypad was reporting a comm 1 fault for sometime. I think it was because the WiFi password was changed. As such..I went through the smartcom setup connecting it to the WiFi through the 192.168.2.1...