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Thank you all that tried to help

So all done, engineer gave me the wrong code, I would like to say not on purpose ….

So changed the battery, but now showing can’t set! Use.. eng.+anti 5920, when I look through the manual, I am starting to think the alarm firm I use have not given me the right eng code….it’s just not working as per the manual, I hope that’s not the case because that’s a rubbish thing to do...

Yes, eng access = any, engineer access is off. I did put it too on before, but doesn't seem to save it to on

if I do this, the alarm just goes off and the same error “enter code, check”

So I enter the user code, it goes through the menu, first being… do you want to set system?, if I press yes, alarm goes off (because fault still there). If I select no, just goes to next menu option…

Thank you. I have tried using the master code to set the alarm, it just goes off straight away (because the problem is still there) before I have even entered the eng code, I enter it anyway, and just keeps going off until I use the master code to shut it up. looks like I’m just going to have to...

I was given the engineering code, and used it before when he talked me through this before, I just can’t remember the instructions.. Apparently can’t use the system until issue resolved, but can’t remember how to resolve without opening the sensor and setting off the alarm again.

Entered user code from main screen ”enter code, check” no option to cancel the set. Asks do you want to set system, whatever code I enter, just sets off the alarm again. If I go through the menu, to remove zones, greeted by this. it’s odd there is no where on troubleshooting or any instructions...

From the attached image, I enter the User code, option to set alarm, if I put yes, alarm goes off, if I put no then just goes to all other options. No way of cancelling the set it happened before, I just can’t remember what I do to isolate the zone when there is a fault

Provided by the installer.

Yes I know they are different codes :-/. When I put the eng code in, where it states “enter code! Check!, nothing happens.

Thank you, nothing in the user or install manual that covers it when it states !check code! Status. i enter the master code, just asks if i want to set system, then goes off again. I need to remove the issue before it will set, i need to isolate the zone, thsts what i did before when it happened...

Thanks for trying to help, i dont know how to get in eng mode which is the problem, dont worry about responding, you must be busy.

Thanks, if I open the sensor the alarm will go off. i just need to remove the zone so I can take the battery out. Yes, batteries should have been replaced, he replaced the main battery, but his version of what was said is different from mine