Recent content by Geberit

Hi @Screwed , May I ask you to resend the mail? It hasn't found it's way. Thanks

Yes, correct. Yes, mentioning "Olaf" will be fine. There are just a few Olafs within Geberit and just one in the Corp Com Team :-)

@dilalio Thanks for your mention. :)

@Screwed, @RichD1 It seems that some seals you've used were not in a proper shape. Without having the broken seals we cannot say for what reason they were not working properly. However, as a standard procedure we offer a quick solution: Get in contact with your local Geberit service team (check...

Ok, thanks for your udates! We have given a heads up to the teams. @Screwed, currently I cannot say it's not the water or it is the water. I'm waiting for the technician's reply. However, we have spoken very generic in the beginning of this conversation and in most cases water quality is an...

@RichD1 , @Screwed, may I ask you to send us some pics of the seal ring, please? So we can be more precise.

Hi Richard, I'm working on this with our technical department. Do you have some pictures? Basically we do recommend using original Ideal Standard parts in your Ideal Standard cistern. However, let me check with our team. Unfortunately due to holiday season it takes a bit longer than expected. Olaf

@RichD1 May we ask you to specify the type of cistern you are using and which seal is broken? @just pumps is right, the quality of the water is a very important factor which influences the seal's life period. Limescale is often an issue which you can solve by cleaning the cistern with some...

Hi Rene, You might have some dirt from your renovation in your concealed cistern that blocks the flushing system. So if multiple flushing is not effecitve, unmount the flushing valve, and clean the inside. If the cistern is a bit older limestone may block the system. Add standard vinegar and let...

Hi Yellowplum, Have you checked out this page? Cheers Olaf (Social Media Team)

Hi Richchad, Sorry to hear about your issues. It may help to fill standard vinegar into the cistern to clean up any limescale. You may also figure out if something is blocking the seal like plastic parts or whatever may have fallen into the cistern. Perhaps this video helps: If not, please...

Might be he is talking about a standard plate and cistern. What do you mean with "stupid wierd flush pipe size"?

Hi Danstance20 - No, don't hurt the plate. Which one do you have? Have a look here: At 0:28 you can see how to open the cistern. You can handle this without tools, however to close the valve a screwdriver might be useful.

Hi Doomsnite, Sorry to read about your issues. May we ask you to send some specs about the cistern? Which type is it? Concealed or a prewall one? One thing you might do anyway. Clean up the cistern by filling in some vinegar to get rid of limescale. Also try to clean the sealings of the...