Recent content by horsenden

THANKS TO ALL Have resigned myself to the fact that BG won't change it even though my contract cocer states HOT WATER PIPES but no details mentioned on what it coveres and what it doesn't. Have to rely on those in the BG homeserve office to decide amongst themselves who's right and who's...

All cables : c/heating pump [works, can be felt running] two motorised valves [not 100% sure], Thermostat on tank, and the pain in the a**e pump go into White surface fitted box around the size of a light switch and above about 24 ins away is a double pole switch with two cables coming from it...

Full details on the pump . Grundfos Selectric 988 123 UPS 15-50 TF 110 IP 42 PC 9528 then in a boxing like mini spreadsheet. 1/1 (A) P1...

I take your points but cannot see on my conditions form any reference to 'with exception of pumps' the schedule clearly states [it was know as 3 star service ] hot water pipes and tank under the central heating cover list. Also why have I in the last week been told by 3 different people at the...

Many thanks for your replies will post the results later after I have contacted BG again Bob

As the British Gas homeserve cover states central heating and hotwater pipes and tank I assumed as the pump is in the hot water pipe it was covered. I do get hot water to all hot taps but because the kitchen is 20mt away from the storage tank on the same floor level [its a bungalow] the...

They wont touch it and its nothing to do with the engineer he was very helpfull but was told not to touch it I heard the conversation on his amplified mobile. Its a Grundfos Selectric ups 15-50

From Horsenden; [its my old school] They won't touch it they have flatley refused to replace/repair as they say it's not covered yet the contract states hotwater pipes and tank so I assumed it covered the pump in the hotwater flow pipes.

Hi thanks for replies. Hot water is covered according to contract, and it doesn't say 'if this is a pumped circuit the pump is not covered' just refers to hot water and storage tank cover. The engineer never tested the pump as he was told not to touch it he had his mobile on amplify I...

My Grundfos hot water circulation pump has failed. in feed out from storage tank in shower room airing cupboard. The hot feeds to the basin,shower and in bathroom next door are fine but the kitchen which is 20mt app: away [hence the pump as were in a bungalow] delivery is slow and if on a...