Recent content by Ian Ed

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    British Gas HomeCare refusing to fix boiler unless customer agrees to PowerFlush

    Many thanks all for your advice. Following an escalated complaint to customer service, managed to get another engineer to visit late this afternoon. To give credit to BG they have been very good at sending out engineers at short notice, during a period of very high demand. This was a bona fide...
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    British Gas HomeCare refusing to fix boiler unless customer agrees to PowerFlush

    Hi Rob, I believe it was installed by another company, just over 10 years ago. But BG HomeCare have been used for the annual service and call out cover since. They've been okay about fixing issues in the past. And were okay this time (aside from the difficulties in resolving the current issue)...
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    British Gas HomeCare refusing to fix boiler unless customer agrees to PowerFlush

    Would appreciate others thoughts on whether the behaviour of British Gas is legal under the terms and conditions of their HomeCare T&Cs and whether the requirement for a Powerflush is genuinely necessary. (Appreciate it’s possibly not the right site for my question on the legality of their...
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