Recent content by Jack G

Ok I’ll give that a try also. Thanks for your help.

Ok, cheers. I’ll try and see if I can have a look at all the things you’ve just advised. I would of thought we would of had a low battery warning but we haven’t.

Sounds like a lot of investigating. I remember seeing certain warnings when the WiFi router was changed and again when the door contact was removed but these were cleared down on the keypad. It’s very odd as the alarm initially full armed by the keypad after the door was replaced, it’s only...

We’ve had the alarm for just over a year. The router was recently changed as the WiFi was poor. It weren’t the engineer who removed the door sensor it was the door company as we were going to call the engineer back out to sort if there was a problem. To be honest we’ve had problems since the...

Yes the PIR, I’ll redo the test. Yes front and rear door are contacts. No there aren’t any alerts. No they weren’t, the company took the sensor off and the alarm went off. The back door hasn’t been changed so unsure why that one isn’t working. I think I’m out of my depth with this, I’m going...

Hello, I did a walk test this morning, I have zones 009-016, it didn’t pick up the front door, back door or the downstairs hallway sensor.

We can put the alarm in full arm mode on the app.

Remote part arm is from the app which we use to set downstairs at night. Exit started was me trying to put the house on full alarm mode from the key pad. We aren’t using the keypad for part arming at night because I weren’t sure if it would work because full arm isn’t.

Yes I must have those details as I am currently using the app. he has not mentioned remotely accessing the system, just advised he’d need to come take a look at it.

Thanks for your advice. My wife found the details of the engineer and I’ve contact him. He has asked us to continue using the app until he is back working as understandably he is unable to visit at the moment.

Ok, I assume the current problem has nothing to do with the sensor being removed and placed on to a new door. So it looks like I’ll need to get someone out? I don’t have details for the engineer that fitted this to begin with, could I get any engineer out?

I’ve just been on the keypad to view the status of the zones and 001-008 say tamper? But the rest including the front door say secure.

I don’t think the tone changes at all from when I hit the tick to confirm I want to arm the alarm. That alarm stays in place until I cancel the alarm because it hasn’t worked. The log now says: EXIT STARTED 1,1 EXIT STOPPED 1,1

I’ve just tried to arm by opening and closing the door but after a few minutes the chime was still going and when I touched the keypad it just asks if I want to cancel exit

So when we go to set the alarm if leaving the house we enter the code and set it to arm, it makes that long chime until we open the door and close it but the chime doesn’t change to say it’s activated and is still making the noise after several minutes.