You should be able to right click the related icon in your taskbar and disable and then wait a moment and try the mail again. If the email works after that then the issues is security related. If the mail is not working then re-enable the security software- revise process.
If you hear noise then it might the the ribbon that spins the drive. If there is no noise then the motor is burnt, ether way it need s a new Rom.
Make sure you try other CDs in it first.