Recent content by ness13

Not planning on using it, just wanted to confirm! but they didn't advice us to not use it just proving how they didn't see fit to mention it

Is it safe to use the stove when there is a gap along the fibreboard and register plate which could alow smoke/ carbon monoxide back into the room?

Was called this morning to be told that the cause is damp and I will have to pay to have someone come in and test and then pay to have damp proofing installed and pay out again to replace hearth and fibreboards?????

Hi, I wonder if anyone can give me some advice. We had a granite inner hearth and multi fuel 5kw stove installed in December (we already had a granite outer hearth). There is now a crack the full width of the inner hearth where one half has slightly risen, the crack is the full depth of the...

Update! Was called this morning to be told that the cause is damp and I will have to pay to have someone come in and test and then pay to have damp proofing installed and pay out again to replace hearth and fibreboards?????

Thanks for your replies :) The company I bought the stove from did all the removal and installation work including the concrete base. The seam between the inner hearth and outer hearth has come apart and the outer hearth has also shifted forward in the area where the crack is on the inner...

Hi, I wonder if anyone can give me some advice. We had a granite inner hearth and multi fuel 5kw stove installed in December (we already had a granite outer hearth). There is now a crack the full width of the inner hearth where one half has slightly risen, the crack is the full depth of the...