Recent content by pem

After a lot of heaving, shoving, and moaning the BG engineers finally got all the broken baffles out. They managed to get the "lid" off the bottom of the boiler and then pulled them all through (a bit awkward as there was only a few inches clearance but the broken baffles bend easily). The...

Nightmare! BG engineer arrived yesterday afternoon to replace the "igniter" (not sure exactly what it was). Anyway, he took the boiler to bits and found a huge problem. As I understand it, there's eight tubes inside the boiler with twisted metal strips ("baffles"?) running through them that...

BG engineer visited on Saturday and diagnosed it as a broken electrode (he mentioned something about it/them being bent and didn't want to touch anything in case it/they "broke off" :? ) Anyway, he's ordered a new one and hopefully fitting it this afternoon (when it gets replaced I'll see if...

Superb! I'll tell the BG engineer about this when he arrives. Cheers! By the way, does the "groaning" sound when it first fires up indicate anything? (sounds a bit like a rattly heat shield if there is such a thing in a Powermax).

Thanks for your help, I'll give BG a call.

Okay, cheers. I'll give British Gas a call and see what they can do. I might try contacting Potterton too. Do you know if they have diagnostic guides or anything like that available? I just wanted something a bit more tangible than just raising it as a vague lockout problem, if I could...

I think it must have been commissioned in 2002 when the house was built.

I'm not sure when the boiler had locked out but I think it must have been quite a while though (the system is in a cupboard on the second floor of the house so the only way I know that it has locked out is by feeling the radiators every once in a while - if they are cold then I know it has...

My house is fitted with a Range Powermax 155x. I moved into the house just before Christmas and took out British Gas Homecare in case of any problems. The Powermax had a couple of lockouts in January, it became a weekly event in February, and this month it is happening just about every day...