Please, please, please forget about the radiator as that is not the point of this thread.
This thread is about the new B&Q returns policy on any electrical items irrespective of the reason for the return, and what it means to you.
Using your analogy, the packaging on the shirt would have read "shirt that is suitable for for those whom prefer a grey tone". On opening it, it looks blue to me so I return it. Yes, it's subjective but as far as the Customer is concerned, it is not fit for purpose and the store does not have...
In retrospect I have to agree that it was a bad choice, although there is some confusion with what you have written as the box specification was to heat a larger room than my box room. It was based on this point that I returned it them (i.e. the claim on the box was incorrect).
This thread is...
Wahay, you need to start a new thread, something along the lines of...
Sombrero's twinkly lights and the Babes :lol:
It may just be a bit of a lottery based on who is behind the counter on the day, but is shouldn't work like that.
I couldn't agree more. However, when you are actually in-store and the staff (including their Managers) are in the "computer says no" mode, there is not much you can do.
I was lucky, probably because I had raised my voice a little whilst I educated them with my rights, and other Customers...
To quote Martin Lewis...
This should be taught at school. Everyone should know their basic statutory rights for shopping - in other words, the rights you have by law which a shop can't change.
Know these and you can enforce fair treatment. It's so crucial you should actually memorise it...
I joined this site yesterday and started this thread. Today I found that my account had been "Disabled by the Administrator" and I have no idea why. I have had to create this new account so that I can continue to contribute to this thread.
Perhaps one of them works for B&Q and doesn't want...