sorry to hear.
I connect my LCD monitor using a VGA cable, not BNC. I set mine to 1920x1200 but my monitor can't handle that resolution. I followed the blink button sequence for the SHA-104 device and it set the resolution to 800x600. I have since increased it to 1024x768.
I really...
The DVR wasn't faulty. It did exactly what he asked it to do. Unfortunately, KGuard didn't think it was important enough to include the information about how to reset the video resolution in their manual or online.
I sent an email to US support email address and got a reply very quickly...