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Well they don't treat the water - the only way really is a polyphosphate or ion exchange setup.
Both have advantages and disadvantages. Both need topping up periodically.
You really aught to know the answer to this whether or not you install or are a service engineer.
In fact, as a service engineer you should be more aware in order to pick up on faulty installations.
I actually have the same problem at home. Although the bog has an internal overflow.
But as the whole lot is being ripped out soon; I can not be fagged to find out until the work starts.
There are far worse out there - just make sure the system is thoroughly flushed and that the installer in accredited. Depending on how many of their boilers he fits the cheaper the 5 year optional warranty is.
There is only so much that you can do to mitigate stupidity. If you install a boiler that squirts acidic water over a customer's car then you can hardly blame the manufacturer :lol: Agree the slug of hot water might catch you unaware, but then TMV regs should deal with that - you can get the...
To reply to Simon... The drain free system is still supported for existing customers. It's only real flaw was the ability of the pump and tube to handle the Aluminium wash-off from the HE; as it tended to get clogged easily.
It might well be appearing soon with another firm in the future.
Who vacuums the combustion chamber? And why do it every 6 months?
Boilers need to be serviced every year. Your fault could well be related to the lack of servicing.
There could be other issues that an amateur's random hoovering will not pick up that would have been in a service.
Whilst...
When was it last serviced - Properly?
Installation fees will vary greatly and has been covered here thousands of times.
Fitting a supplied only boiler will mean the installer will guarantee it won't fall off the wall and nothing more.
Personally when someone asks me to "fit only" on...