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Thanks so much, that's a very useful reply. To answer some of the questions raised: previous owner has not left any information on the system, other than the parting statement "it's very simple" (ha!) - from what you've said it does sound remarkably like an optimisation programme is in effect...

Hi all, apologies for the non descriptive header - but can't really think of a better way as this a question with so many facets! I'd really appreciate some advice from those who know on my current situation. My wife and I moved house September last year. When we moved, we knew that the...