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And forgive me if I'm being ignorant, but is it standard/safe practice to leave a detected gas leak, that is so strong a neighbour reported smell it, leaking over night?

Interesting - have I missed it, or is there NO video/photographic evidence of him carrying out his longwinded tour of the house prior to 'correctly' locating the leak (in the most obvious palace to look)? Did he in fact find the leak straight away on 30th August and record this with video...

Thank you everyone, I've been picking up on the wisdom of 'less is more' approach also (congrats Matt on winning your legal battle, btw) Speaking to the neighbour would involve a major effort as we now live quite some distance away and don't have a car (plus our baby makes traveling about...

Thank you guys, So it definitely does look like we were not responsible for the leak. We definitely want to pursue this :) Though we have to admit to still having a sketchy grasp of the technical points you've raised (though we're trying!) - bent and soldered copper piping NOT in the...

OK - have uploaded the videos of the pressure loss and detecting the leak to Youtube (links below) and scanned and uploaded to DIYnot the better quality photos we asked for. Hope they are helpful... Any thoughts guys? http://youtu.be/t7oWt9_wh7g Video of pressure loss...

Only just got the memory stick back from the HA with video and better photos on. Will try to post tomorrow (if anyone's still interested after all this time!) Am considering cutting losses and accepting their offer of their dropping charges if we drop our claim for the £100 incentive, but it...

Could there be any circumstance that would justify not using a sniffer and searching for the leak the way he did? I will try to get better quality copies of the photos to post later in the week Umm, don't know why it looks like his surname is more than seven letters long? ...

Same here: it seems from the letter that he came back the next day, after inspecting, to find and repair the leak. Is it normal to leave a dangerous leak overnight?

Do you want his mobile number as well? ;)

I have uploaded scans of the reply letter, photos of the pipe and fitting and Gas Safe engineer's invoice that we received from the HA today. The HA has offered to waive the £187.50 if we stop asking for our £100 incentive. I'm inclined to keep arguing, but am open to suggestions. We've...

We were there under license, not as tennants, and as such had a lot less rights. Incidentally, we hand delivered our letter to the boss yesterday. He informed us they might CHARGE us for the requested photos and video (after he'd first denied the video even existed). Cheek! I asked him to...

Thanks guys, we're going to hand deliver (demanding a signature) our more streamlined letter tomorrow with this list of questions: ///////////////////// 1. The video of the pressure loss and the point of detecting the leak. 2. Photos of the wall the pipe was attached to prior to the...

Aha - superb! This gets better and better :) Only one profile says this. Apols for misunderstanding!

OK - good point :)

We like: especially the reference to GSIUR1998 Will need to mull over how threatening or not to be though - our letter did start: We are extremely dissatisfied that ????? has found us guilty without properly listening to, or at least responding to our account of events. It appears that Ms...

Onetap: the walls in the house, as far as I checked them, seemed to be made of concrete (couldn't get a drawing pin in anywhere) - the cooker supply pipe was/is attached to the wall that divides the house from the neighbour's one - so unlikely to be a hollow partition wall. So looking like it...

OK - have removed the legal action threat and put in: ????? informed us, after we showed him the inventory photos we had taken, that ?????? had a comprehensive collection of photos detailing the entire house that would be available for us to see should we be accused of having damaged anything...

Thank you for this, we are working on this bit of our (very long) complaint/appeal letter to the line manager at the moment. Have so far got: ///////////////////////////// Cooker connection points CANNOT be damaged by being knocked. If it was this easy for them to form dangerous...

Thank you for this, we are working on this bit of our (very long) complaint/appeal letter to the line manager at the moment. Have so far got: ///////////////////////////// Cooker connection points CANNOT be damaged by being knocked. If it was this easy for them to form dangerous...

All this is greatly appreciated guys, though we're now a little lost :? Can someone please clarify: was there a legal requirement that the installation should have had a backplate elbo securely fitted to the wall? Incidentally, the house in question is used for emergency, temporary...