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British Gas man was here for an hour on Saturday and said he would order new parts. Came today and has so far been here over 3 hours ! He's mentioned the heat plate was blocked (possibly exchange but forgive me as my vocabulary when it comes to boilers is non-existent). He's coming again...

Yes. I have checked the water temp on her boiler as the hot water is running. It seems incapable of maintaining the temperature. When the hot water tap is opened the temp will rise to whatever we have set it as maximum on the boiler e.g. 75 degrees but then it falls rapidly to 65 or lower.

My mother has a 10 yr old Vaillant Ecomax boiler and a service contract with British Gas. She's had quite a few problems with the boiler over the years, often recurring, such as leaks, loss of water pressure, cool radiators etc More recently the boiler now doesn't deliver constant hot water...