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Thanks for asking - yes it was definitely fixed firmly to the wall at the time. Every tickbox was ticked and in the end you just have to look at the product supplied (so I bought a new replacement). Cheers!

Many thanks for all your excellent comments! I thought I'd post a follow up. Below is my new toilet, I had about 4 visitors in the end who knew what they were talking about - all of stated the same thing - very poor quality. In the end I got a new bog! Cheaper and far better quality...

I think this could be an illusion. There is white silicone around the edges of that rubber if you look carefully - or zoom in with your browser.

Thanks for all your replies much appreciated. Seems reasonably flat but I'm not expert. I guess I will need to consult an expert on site (anybody know a good one in West London - maybe someone here is available?). Well as my total plumbing vocab is just two words: "thingy" and "thingy"...

Hi Agile Hi thanks for reply. It's from Tescos Direct - I waited for about a year before it got installed (bought it March 2008). It's part of what they call a "Annonay Standard Bathroom suite". The only code on the diagram is 56229205-A, which could be the document number or the part...

Hi I need help. Let me tell you a story of woe. I got somebody to install a toilet a couple of months ago. Two weeks after installation I had water on the floor everywhere. So the issue is that water is leaking through the two nuts/bolts that connect the system to the bowel. Please see...