IMO most financial companies are like this. If you don't ask you don't get. That's why they have "zombie" funds unclaimed. Definitely complain. But as others have said, they probabley wont give a sh##
It's become a "meat grinder". The drone and missile warfare of the future, with "advisers" there from most countries monitoring how it operates in a live arena. For future conflicts !
Bit rough but functioning. How much did you pay for install ? Rolls Royce prices or budget ? If new install and not happy, you usually get the option of a Gas Safe inspection. But they are concerned with safety not aesthetics.