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On the home screen before u connect to the alarm

Perhaps the socket/adsl filter/incoming line is damaged

Yeh so have I bit it's not letting him login so credentials must be incorrect

It's deffo polling I would double check that user code and app password

If ita definately polling the cloud I would try a reboot of the panel

U got correct user code and app password?

Looks like just a cheap generic dvr, can't be that hard to work out...

Have u put the lid back on the control panel? May just need reseating. So the spring is depressed. Yes it will need to be reprogrammed if codes have defaulted then everything else will have too. And a new battery as above

Probably best off asking whoever required the house, could be anywhere lol. But presumably would have been wired to the location of the router at the time ??

Could have a problem if manager code does not have set/unset and none of user codes have access to area D .

Are you replacing the pir aswell?

Did you manage to find which one is faulty?

He's dying to find out what it is

Can u out the pir on its own zone ? Or is it part of the door loop lol

And also alignment as mentioned

I would start with the resistance of the loop

What panel is it? How many contacts on each zone

1 loop 2 zones?

Meter the resistance of the reed switches probably find one that's higher than the others. Are they all on one loop or seperate cables to panel

As long as its not programmed for engineer restore you will be able to reset the tamper alarm with code or tag.