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Will be speaking to letting agent soon!

Sounds untoward to me. No stack of money waiting for us unfortunatley

So would this be theft?

Is this not an offence?

Not sure if i can mention companies on here, certainly wouldnt want to mention the company we pay as we have had terrible trouble with them, ending up with the Ombudsman earler this year!

I think you are right. I think one of the phases feeds the flat and then goes through both meters. My question is, where do i take this now?

Mains switch

The mains switch is on the incoming supply and switches the power off to the 3ph board which in turn switches the power of to the cu

Pics..... 3phase supply to shop meter in flat CU in flat CU in shop Meter in shop CU in flat Meter in shop

Ok heres what i did. Pictures to follow. I turned off all mcbs on consumer unit to shop but left mains switch on. Went up to flat and turned on lights, this gave a slight flicker to our meter. Then plugged in a kettle in flat, this made the flicker faster. Then turned off mains switch to...

So do I turn my mains switch off and then turn things on in the flat one by one? In relation to my CU. I said earlier it was a sunbed shop in a previous life and it still has a 3 phase supply and a 3 phase board to which one of the phases supplies the CU for the centre

Ok. The letting agent for the flat above has agreed to meet me at the flat above the centre in an hour to carry out some tests. What the most logical process to test if we are leaking elec to the flat above?

@john d not at the centre till tommorrow now so will upload a CU pic then

In relation to the billing. The amount of elec we use for any given month is exactly the amount that is taken via direct debit. So no averaging out.

The water heater I believe operates on a thermostat and you can set it to your desired temp so that if the temp drops or water is used it kicks in and heats it up again

Thanks for all your replies so far. The fridge and freezer are just over 12months old . I have just been to the centre and turned the mains switch off and went out for an hour. (Maybe not long enough?)The meter did not turn over. So, I guess back to the drawing board?

Sorry. When I made the original post I was looking at the wrong total on a different bill. The kWh's and standing charge are correct

Just to clarify The usage for last month was 685 kWh @ 15.4p per kWh. Standing charge was 17.7p for 30 days

There is a flat above the centre which has recently been vacated in the last day or so. The letting agent has agreed to go there today and put the lights on in the flat for me to then switch everything off in the centre and then see if the meter turns over any usage

We are billed monthly for our usage via a smart meter. The amount used is then taken out of our account via direct debit