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U got pd6662 on

I am based in the great west yorkshire

Also, if your going to do it yourself, make sure to fully down power system before unplugging old modem and plugging new modem in.

Oh dear. Will cost u about 100 quid for a digi wifi xa. Place the ariel away from the metal panel. But would definately request the installer to fit the correct modem before wasting 100 quid of my own money

So he didnt come to check the system at all? Does this person specialise in alarm systems, or does he also do window cleaning, painting and decorating, and tv aerials

How long ago was it installed? Have you raised the issue with your installer and have they attended site to conduct any tests.

Well he should do as he shouldnt have put it in there in the first place

Was this installed by a professional?

You need a digi-wifi-xa (external ariel). The one you have is for an enforcer panel which is ok as it is in a plastic enclosure

And you say its a euro 46 panel? Metal box ?

And u got en50131 disabled ?

The one on the alarm control panel that is

I see. Did you check the signal strength? Where is your wifi aerial positioned

Why

So you have disabled the firewall on your router?

What ISP is giving out tp link routers?

You dont use a firewall?

So not an ISP router then. Could be potentialy be a firewall issue. Is your app up to date? Have you tried uninstalling and reinstalling

What kind of router do u have ? Are you using a mesh network/wifi boosters?

How long has the issue persisted vs when was the last time you looked