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Having had first hand knowledge of Ideal, Worcester, BG, baxi, glowworm and vaillant engineers, I would have to say in my opinion that Ideal engineers in general seem to be better qualified and experienced. I do appreciate that all engineers working for manufactures should have own product...

To be honest I have always found the guys at ideal of a pretty good standard compared to british gas engineers and the helpdesk seem a lot more helpful than worcester bosch, any one interested in the details of the agency recruiting for ideal send me a PM and I will email you the address.