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On the side of the machine was a bar code with these numbers: 222018301901817; above the barcode it says KOMP. 12/22 IP44 POL MTN... The water heat also goes out along with the central heating portion, but when the weather was nice and she didn't need the heat, there was never a problem with...

My daughter is living in Poland, and has a Beretta Kompakt heater (for water & heating from what I understand) ... It keeps shutting off, so her apartment gets very cold. Two servicemen have been out and say there is nothing wrong. She cannot read the controls, or the manual, or doesn't speak...