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it's BT ! I'm surprised you managed to get that out of them ! Well done. Don't want to tar all BT engineers with the same brush by the way just 99% of them

Here is the error message when explorer decided to die does this mean anything to anyone ? [/img]

That place dopesn't know the meaning of health and safety on holiday there last year and they'd dug a massive trench in the middle of the road with no cones lighting nothing. You also see people carrying washing machines on mopeds I s**t you not ! The HSE from the UK would have a field day

Touche` Breezer touche`

Just thinking is it possible that it runs to somewhere other than the master socket ? Perhaps to another socket somewhere else in the house. You could check in every other socket it only takes one wire to have come loose and you'll see no voltage on the pair. If still no luck then take the...

Yeah providing it's run in conduit ! Would it not be easier to route a cable low level under the carpet ? If it is in conduit then buy yourself a draw tape few quid from B and Q or wholesaler. Basically a glorified piece of plastic wire but weill bend round any corners or bend in the conduit...

On a panel that old very possible i'd say it's goosed ! If it doesn't respond to the default code which i'm pretty sure is 1234 then it may of had it. Any more info e.g whats showing on the keypad

There's a gadget called a tone generator that will identify the cable but it's about 100 quid not really worth it for one use. Perhaps the simplest idea is to just run another cable from the master socket ? Im guessing there is no voltage at the socket ? More detailed info will probably get a...

Guys checked the event viewer didn't seem to give much info got an error report message that usually gets sent to microsoft but it wouldn't let me copy the contents to post them. Any ideas how else to get the details this is getting very annoying now !

Yeah i've seen a couple in upgrades before. Hence when you go to do a 3 hour upgrade and end up running a cable from bottom of house to top the customer is not amused. Thats why I mentioned it

Fire side of Meniver used to install Galaxy all the time up til I joined Meniver 8 months ago

Seen it done in speaker cable before I s**t you not

Yeah thats was my point. I know they re not perfect but they are very functional adn at least the tech support have half a clue and you don't get a trained chimp on the phone. Incidentally I have no connection to Galaxy and actually work for Menvier at the mo in case anyone was wondering

Old bells could run on as little as two cores pos and a switched neg was just making the OP aware they may encounter problems. Since we have no details on existing Bell and panel wse don't know if it's two or 20 years old !

Agree with Breezer Aritech are a sack of s**t plus quite old now and tech support is non existent. Breezer you really got it in for Galaxy have n't you ?

Yes, although you may have to change the wiring configuration depending on the age of the panel. Also there may not be enough cores in the cable to correctly operate a modern SAB (Siren)

Well it's down to personal opinion really but galaxy are so damned reliable i've not found anything come close to them I know you ve pointed out a few foibles of it but I hardly think they make any difference in a domestic installation. I disagree with you about the final exit circuit...

Shouldn't be more than 400 depends on region though where bouts in the UK are you ?

If you know the engineer code then yes you could change this yourself. I'm guessing however you probably don't the default code is 7890. Re-enter Programming Mode 1. Key in 0 + Enter + 7890. The display should clear you should now be able to remove the lid.Then enter Your code 21 ENTER new...

Thanks i shall check that out and post back