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hubby just said that the fitter said that they have to use a key unique to themselves that they put in and turn to move hooks which hold the glass in place. would this be classed as security clips?

thanks for that info. I will ask the question tomorrow about the security clips. Why is the rubber not tighter then? The other windows previously installed in the house and other window that was fitted has rubbers which fit snug to both the pane of glass and the frame?

another couple of pictures to show internal rubber from above from the side

the window is definately externally beaded. if the internal rubber is co-extruded beading then that would explain why it is snug against the frame and doesn't sit snug against the window. is there any downfalls for the future if there continues to be a gap between the glass and the...

found another picture of a cross section of a window. I definately don't have tape, it is a gasket of some type. This is a picture of the piece of card which has fitted comfortably into the gap. can't get any better pictures because of light reflection. This problem will hopefully...

Hi guys Spent the last 15 mins looking at the window. It is definately not a bubble rubber. This type of rubber is around the opening window and the fixed pane of glass does not have this type of rubber. Checked the whole frame with a spirit level and the whole frame is out slightly and...

Hi john The window which has a gap between the internal bead and the rubber is on the inside on the window which is beaded externally. Therefore I can't understand why the glass in not pushed up tight against the inside rubber and then held in place externally by the rubber and frame? Not...

Hi guys Had the owner of the company around last night. He will get a new frame made today. The fixed pane of glass and the window which opens will be put into the new frame. They will not need to take the wooden facings off inside as they can remove the window from the outside because...

I will be looking for the frame to be replaced as it has been damaged and I don't want a repair to the frame. Whether I get this will be another story. Don't get me started on CR Smith. The product is good quality but the customer service is terrible. They did keep coming out until the...

Burnerman/****ycranky - thanks for your comments. ****ycranky I will try and use your termonology to explain. You are correct. The window is beaded on the outside. The fitter did remove the silicone and renew it. I thought that the window was beaded on the inside. I cannot understand...

will try to answer best I can. 1. the frame/wood is sealed with white silicone. This may have been cut - not to sure. The white frame has a flat section next to the silicone (as you look at it) with a 2nd curved section which curves into the glass. Looks like the fitter prised the curved...

Hi guys Latest update. The fitter came around today while we were at work. He supposed to come in the afternoon so that my husband saw him when he came home, but did the work in the morning instead. The black rubber which fits between the white frame and the glass still has a gap. A...

Hopefully D_Hailsam comes on-line as he knows the backgrounds. Still trying to get an engineer. Explained my problem to the first engineer. He says that I will have sludge in the system and that it will be £500 for a power flush. Could this be correct? and can he make this judgement...

Hi guys A quick update as the fitter came around last night. He is going to remove the glass from the window. He will refit a new black gasket as it says that it has warped. He thinks that the reason that the frame is bend is because there is something pushing the frame out half way...

Hi waftycranker I spoke to the owner again. Until his fitter sees the window, he is not sure. He thinks that the black gasket is twisted and this is giving the illusion that the window frame is twisted. Will need to wait until tonight and get the fitters opinion. I will let you know the...

thanks waftycranker39 This is what we think but wanted the opinion of others who were more knowing in the field of double glazing. My husband thinks that the vertical frame is too long and the guy has bent it to make it fit the horizontal frame in the top left corner. Therefore a...

Sorry have never uploaded an image here before. hopefully this is it now.

Thanks burnerman I have attached a picture, would you mind having a look and give your opinion as to whether this is anything to worry about? We put a straight edge up the frame to show where the frame bends out. I would also add that there is a gap between the black rubber and the...

Hi there Looking for some advice. We got 2 new window put in on friday. I have noticed that one of the windows when you look at it face on, the uPVC frame on the left hand side is not straight (fixed pane of glass on this side of the window). The top of the frame (last 5 inches) bends...

thanks guys. robbie - I like your idea as I don't want to mess about with pasting the wall. IPD - what probs would I possibly have if I paste the paper and not the wall? The paper I am using could be painted in the future and I intend to put it up with the solvite paste that I mix up...