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^^ also trying to find a "Ideal certified engineer" rather than a general GSE around the Newcastle area if anyone knows please PM me.

Perhaps I just like winding you lot up eh! My mother was instructed but ... well she's my mother, that's all I can say. The service is needed, I didn't do that last time I was merely fixing a few of the washer leaks. Sourcing another of you lovely GSE people now... On another note, it is a...

I'm not my mother, he (this is another engineer my mum sorted when I was away) was asked to service the boiler and fix the leak. The amount wasn't discussed prior to him coming out.

£50. No less no more. :) He was aware of the leak but made no attempt to fix it. Instead he wanted "to condemn it" and turned the CH off. Next came the replacement boiler bit. I get the impression he had history with this boiler, but at least he didn't sabotage the hot water! :) I wasn't privy...

Not how to do their work, just what I expect to be done. ;)

The engineer was called out to do a service, but I'm unsure what he did and why it was £50. My mother in her age and wisdom is a bit lax when it comes to these things. She says he had an aversion to doing anything and was pushy for a replacement. The leak is from that pipe header, that's all I...

I was hoping the engineer my mother had out would investigate and make a decision, but he put his effort into attempting to sell a new installation instead. Since I don't know the part in the diagram (I suspect it's the one I highlighted with a red question mark), then I don't know if there's a...

Tony, thanks for the reasonable post. You are right the previous owner left it and there is corrosion. I've not investigated any further but I assumed that it was a seal that had gone and could be replaced. The boiler has been very reliable, after ten years it's only just had the electrode...

Hello once again, You may remember the CH pipe of which name isn't mentioned in the manual, on the middle right hand side of the boiler, which in my case is leaking. Since I could get no help on here I left it to my mother to call out a gas safe engineer, then I went cycling Tajikistan for a...

Sorry, when you say hex, this is the seal, or nut on the pipe, or the pipe, complete assembly, or some other part? Thank you!

Leak / Seal

I'll take a picture tomorrow as the cover is currently back on - a requirement for fixing the E/F error. It's been like that for a long time, evidently the last house owner was too cheap/idle to fix it and just kept the pressure down. The retaining plate has badly rusted as has the bottom plate.

It 100% is that seal. It's ****ing out at anything over 2 bar when CH is on.

You are not obliged to prove somebody's competency before providing a service or information unless that was stated within the terms at point of sale "restriction" or by law. You are obliged to provide good/services within the terms agreed upon at point of sale and for the duration of the contract.

You don't have to ask, an RGI will be coming out to service and check over as soon as I've fixed this final seal. I do not possess the equipment required to service some of the items and hence will make no attempt to touch them.

If you sold a product with technical support and restricted access without stating this limitation at point of sale you are in breach of the Sales of Goods act.

In no part of the law does it say competency is proven by documents. Competency can vary and be proven by varying means. In this case, I have deemed myself competent and able to demonstrate it, for the procedures I have undertaken. Similarly, I do not deem myself competent in other areas, and...

Too late, I've already successfully fixed it. I've had the gas valve apart, the sump off, the s-trap cleaned, the PCB out and replaced the ignition electrode. competent - having the necessary ability, knowledge, or skill to do something successfully. According to the law, you do not have to...

The professional wants £60 to name the seal in the picture.

It's just the identification of a seal. Please, let's put the market protection aside for a moment!