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Thank you for your help so far. This is getting stranger by the day. I deleted the device from the system and tried to relearn but it is not detected. Strangely the keypad seems to freeze at around 13/14 seconds but beeps when it would have got to zero and the sounder is not been detected. I...

Using the ricochet diagnostics option under engineers utilities the sounder does not show anything on line number 2 and pressing the chime key does not display anything. Does this mean it is not communicating properly with the panel?

The ricochet monitor shows the sounder directly connected to the panel with everything green (except extended tones which is red). Every time I have checked it always says it was polled 0.0m ago.

Tried the bell and strobe test. Keypad doesn't indicate any errors, but the sounder did not seem to respond. Nothing in the logs either, just says System Access by User 00 - Engineer

Hi All, I have a Texecom Ricochet Premier Elite 64 system with a Odyssey-W sounder. The sounder batteries were low but by the time I got a ladder that was long enough to reach the batteries were completely flat and I was unable to arm the system at all. I was getting supervision faults and it...

I have been in contact with Texecom and they told me to return them to the supplier for replacements. They gave me some form of reference number. I am in contact with the supplier now, so hopefully this will be resolved soon!

Hi, I have a few ricochet motion and window sensors and have noticed when the battery is a low it causes a tamper alert. The Wintex software shows the battery is fine with a green bar but the tamper bar is orange. I am pretty sure the issue is low battery as it resets as soon as a new battery is...